CANCELLATIONS 

We require 48 hours notice on cancellations for appointments longer than 60 minutes. Appointments cancelled with less than 24 hours notice will incur a 50% cancellation fee or 50% deducted from gift vouchers. 

No-show appointments will unfortunately result in the client having to pay 100% of their appointment or a forfeit of their entire gift voucher. Any future appointments will be cancelled until payment is made. As you may appreciate, these fees compensate us for the loss of any other bookings for the room, equipment and our therapist time.

IN-STORE BOOKING

If you prefer, you can visit us in-store to book appointments at our salon during office hours.

ARRIVALS

We recommend you arrive at least 15 minutes prior to any facial, body, massage or dermal therapy to allow time for you to change and complete a consultation form. Arriving late will limit the time of your treatments. Your treatments will end on time so that the next guest is not delayed.